Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. . Refunds are not guaranteed and no returns will be given if you have not contacted us within 15 days of receiving your item.


To start a return, you can contact us at sales@skyhighd9.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be returned in original packaging
  • Returned items must have no visible signs of wear or use
  • Proof of purchase/order number

 

While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.


You can always contact us for any return question at sales@skyhighd9.com.


Damages and issues
Please inspect your order upon reception and contact us the day you receive the item the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If a product arrives damaged and unusable you must notify us the day of product arrival via phone or email at sales@skyhighd9.com. The email must contain your order number and a description of what happened. Be sure to take a picture and send it to sales@skyhighd9.com with the your order number on the subject line like: DAMAGED PRODUCT – ORDER #(Insert your order number)

In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.